Shipping policy
At Highlands Mill, we strive to deliver a smooth and reliable shipping experience. Please review our shipping policy to understand the details and processes involved in delivering your order.
- General Shipping Information
We work with multiple suppliers and manufacturers to bring you the best modern, minimalistic, and luxury furniture. As a dropshipping company, Highlands Mill coordinates with third-party manufacturers to ship products directly to your doorstep. While we aim to ensure timely delivery, shipping times may vary based on the supplier's location and production schedules.
- Order Processing
- Processing Time: Orders are typically processed within 2-4 business days after payment is confirmed.
- Business Days: Our business days are Monday to Friday, excluding public holidays.
- Shipping Confirmation: Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
- Shipping Methods & Delivery Times
We offer multiple shipping methods depending on the item, its size, and the delivery destination. Delivery time estimates vary based on factors such as the location of the manufacturer, the destination, and any customs clearance delays.
- Standard Shipping: 10-25 business days.
- Expedited Shipping: 5-15 business days (if available for certain items).
- Delivery Delays: Please note that unforeseen delays, such as carrier issues or customs inspections, may occasionally extend the delivery window.
- Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and shipping destination of your order. Any applicable shipping fees will be clearly displayed at checkout before payment is finalized.
- Free Shipping: Some products may qualify for free shipping, as indicated on the product page.
- International Shipping: We currently ship worldwide, with certain restrictions on specific regions. Additional international shipping fees, duties, or taxes may apply based on the destination country's customs policies.
- Order Tracking
You will receive an email with tracking information once your order is shipped. Depending on the carrier and supplier, it may take up to 48 hours for the tracking link to become active. You can track your shipment on our website or directly with the shipping carrier.
- Split Shipments
As a dropshipping company, some of your items may come from different manufacturers, resulting in multiple packages for a single order. If this occurs, you will receive separate tracking numbers for each package.
- Lost or Stolen Packages
Once the order is shipped and tracking information is provided, Highlands Mill is no longer liable for lost or stolen packages. If your tracking indicates that the package was delivered, but you did not receive it, please contact the shipping carrier for assistance.
- Returns Due to Incorrect Address
It is the customer's responsibility to provide an accurate and complete shipping address. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for paying the shipping costs to resend the package.
- International Duties & Taxes
For international shipments, customs fees, import duties, and taxes are the responsibility of the buyer. These fees are determined by the destination country and are not included in the purchase price. Highlands Mill is not responsible for any customs-related delays or additional charges.
- Cancellations & Changes
- Order Modifications: Once an order has been processed, it may not be possible to cancel or modify it. If you need to make changes to your order, please contact us as soon as possible at info@highlandsmill.com
- Cancellations: Orders can only be canceled if they have not yet been processed or shipped. If the order is already in transit, the standard return process will apply.
- Damaged or Defective Products
If your order arrives damaged or defective, please contact us immediately at info@highlandsmill.com with photos of the issue and your order number. We will work with the manufacturer to resolve the problem, either by replacing the item or offering a refund according to our Return & Refund Policy.
- Contact Us
For questions about your order, shipping status, or general inquiries, please contact us at info@highlandsmill.com
Disclaimer
At Highlands Mill, we take every effort to ensure timely and reliable delivery of your luxury, minimalistic furniture pieces. While we work with trusted suppliers, unforeseen delays may sometimes occur. Rest assured, we are here to support you and ensure a positive shopping experience.